Delivery and returns
Delivery Policy
1. Pre-Order Model
– Every item is made to order. Once your order is placed, production begins.
– This helps us avoid waste and deliver only what is needed.
2. Delivery Timeline
– Orders will be delivered within 7-14 working days from the date of purchase.
– You will receive a notification when your order is shipped.
3. Delivery Charges
– A standard shipping fee is applied at checkout.
– Free delivery promotions may be available occasionally.
4. Delivery Locations
– Currently delivering across Sri Lanka only.
– For special international requests, please contact us directly.
Return & Exchange Policy
We want you to love what you wear. However, due to the pre-order model, we have a limited return
policy.
1. Eligibility
– Returns or exchanges are only accepted for damaged, defective, or incorrect items.
– Requests must be made within 3 days of receiving the item.
2. How to Request
– Email support.ashanya.lk or DM us on Instagram with your order number and a photo of the issue.
3. Conditions
– Items must be unworn, unwashed, and in original packaging.
– Sale items are non-returnable.
4. Resolution
– If eligible, we’ll offer a replacement or refund within 7 working days.